Refund policy

We take great pride in producing the highest quality soy candle product available. Slight variations from candle to candle are considered a part of the unique handcrafted process and are to be expected. We do not accept returns. If for any reason you are dissatisfied with your order, please contact us within 5 days of receipt of merchandise to resolve.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Damages from shipping must be reported within 5 days of receipt of your shipment. Please forward a photograph of damaged goods with a full description to hello@woodedcreekcandleco.com. Keep all packaging materials and do not use the product until the shipping issue is documented with the carrier.

We will file a carrier claim on your behalf. We will replace the damaged goods or issue a credit on a future order only.

By purchasing our products, you agree that you are knowledgeable about the safe, appropriate storage and use of the products that you purchase.

You can always contact us for any questions at hello@woodedcreekcandleco.com.